Refund Policy

Company works in a transparent manner. Our Refund policy ensures that all the refunds are processed in a fair manner. In case, where a student expresses his intention of not attending the course, and withdrawing his admission, we would require refund Application/ Grievance Letter(stating the reason for seeking a refund) from Parent / Guardian (along with relationship) to be submitted to branch / centre in person and stating the reason for seeking a refund. The date of submission of written application for refund at the branch / centre will be considered for the purpose of calculation of the refund amount.The Parents can also request for refund via mail to care@aesl.in or to the Branch eMail ID. For refund application via mail, the date of Email will be taken into consideration for the purpose of calculation of the refund amount. The refund will be processed only in “Savings Account” and not in any other type of account.

A. Refund Policy For Classroom Courses:

• Registration Fee is NOT refundable under any circumstances whatsoever.
• Admission Fee is NOT refundable if refund applied after the Batch Start Date
• Short Term Classroom Course Fee / Test Series Fee is NOT refundable under any circumstances whatsoever.
• Fee paid towards Admission Cum Scholarship Test (ACST), Aakash National Talent Hunt Exam (ANTHE) & Instant Admission cum Scholarship Test (iACST) is NOT refundable under any circumstances whatsoever.

NOTE:

• Week-1 will be counted from the date of registration by the student or the date of start of the batch, whichever is later.
• Total course duration is calculated from Batch start date / Registration date, whichever is later to Course End date.
• Future Instalment dates will be considered as per the payment schedule shared and will not be as per the Loan EMI date (if any loan taken)
• The discontinued student will retain digital tools access (excluding live class platforms like MS Team, Crystal, etc.) only if the Admission Fee is fully paid and has not been refunded at any point

B. Refund Policy for Tablet Course or Standalone Tablet:

• In case a student has opted for Standalone Tablet, there will no refund in case of any cancellation of the admission.
• In case a student has opted for Tablet Course, Admission Kit Fee shall be refunded as mentioned under Refund Policy after adjusting the cost of the Product.

C. KEY THINGS TO BE KEPT IN MIND FOR THE PURPOSE OF CALCULATION OF REFUND

ILLUSTRATION

MODE OF PAYMENT OF REFUND:

All refunds shall be paid through Online Transfer ONLY in the name and to the account of the student/parent/guardian within reasonable time from the date of receipt of an application for withdrawal of admission by the appropriate branch/centre.
NOTE: The Institute shall not be held responsible and/or accountable for crediting refund money to the wrong account due to incorrect details furnished by the student/parent/ guardian.

SCHOLARSHIP REFUND:

• Students eligible for scholarships should submit their application for refund of scholarships along with the photocopy of Class X Board Exam mark-sheet on or before 26th July.
• Any application for scholarship refund received beyond the aforesaid date shall be rejected and the student and/or parent shall not be entitled to receive any scholarship refund under any circumstances whatsoever.
• The scholarship refund amount shall be paid to the student / parent / guardian on the basis of the eligible merit scholarship in the 1st week of August.
• In case of withdrawal of admission of Scholarship Students, the student/parent/guardian shall be entitled to refund according to the terms of the Refund Policy and there shall be no exceptions.

 

Transfer Policy

 

We understand that there are genuine cases where a student seeks a transfer. We, thus, have in place our transfer policy for your convenience.

 

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STEPS TO APPLY FOR TRANSFER:

• Submit a written application stating the reason for seeking a transfer.
• The application should be submitted by Parent/Legal guardian for transfer of their ward addressed to the Assistant Director/ Regional Director/ Franchisee Centre Director.
• Attach all supporting documents justifying the transfer.

A. Transfer of Students from a branch/ centre of one city to branch/ centre of another city

Note:

• Students need to pay transfer fee of ₹1000.
• Any fee due before the transfer application date has to be completely paid in the transferor branch to initiate the transfer
• At the time of joining the transferee branch/centre, submit the following documents to the Assistant Director/ Regional Director/ Franchisee Centre Director of the Transferee branch/centre.
  1. Residential address proof, where such transfer was sought citing change of residential address or transfer / posting letter of parents.
  2. Details of fee paid at the transferor branch/ centre duly certified by the in-charge/head of accounts department of the transferor branch/centre. Normally, the transfer process is completed within a week’s time.
• The Intra-city transfers (i.e., transfer from one Branch / Centre to another Branch / Centre in the same city) are allowed in exceptional under any circumstances whatsoever at the sole discretion of the AESL.
• The number of inter-city transfers permitted for a student is 2. Beyond that the AESL reserves the right to refuse any transfer request to another branch/centre.
• Student needs to pay the full registration, Admission & digital access fee, and 1 st installment in the transferor branch to be eligible for inter-branch transfer

B. Transfer of Students from Regular Classroom Course to Aakash Digital Course

Note:

• In case of lump sum payment in the classroom (RCC), total payment against future installment due dates for classroom courses will be adjusted against the Digital installment, balance if any, shall be refundable,after the completion of transfer process.
• Student needs to pay the full registration amount in the classroom (RCC) program, to be eligible for transfer from Classroom to Digital course
• Transfer from Classroom to Digital shall be allowed at the sole discretion of the AESL.
• For Loan Case, loan related to the Classroom course will have to be foreclosed. Based on the Loan O/S with the Refundable Amount, following scenarios will be relevant
  • If Loan Outstanding amount is greater than the Refund applicable, the Refund amount will be paid to the loan partner directly by AESL, student/ parent needs to pay the difference to the loan partner before transfer to foreclose the loan
  • If Loan Outstanding amount is less than the Refund applicable, current loan O/S to be paid to the loan partner by AESL before transfer and the loan is to be foreclosed, difference amount will be paid to the student/ parent after the completion of transfer process
• If refinancing is needed for the new (Aakash Digital) course, the student/parent needs to apply for a fresh loan and follow the process outlined by the loan service provider

C.Transfer of Students from Regular Classroom Course/ Aakash Digital Course to Distance Learning Program

Note:

• For week’s calculation: - No. of days’ will be counted from the Batch Start Date/ Registration Date, whichever is later, to the submission of the course change application.
• In case of lump sum payment in the classroom/ Digital course, the residual amount of classroom/ Digital will be adjusted against the DLP course fee, balance if any, shall be refundable, after the after the completion of transfer process.
• Student needs to pay the full registration amount in the Classroom/ Digital program, to be eligible for transfer from Classroom/ Digital to DLP.
• NO CONCESSION of any nature, whatsoever, will be applicable on transfer in courses opted in DLP
• The above fee adjustment is applicable only if the course fee of the opted program is of a value greater than ₹10,000/-
• Course Fee to be used for calculating the cost of services will exclude the Registration component & Admission Kit and digital access component as per scenarios and will be as per Prospectus (without any concessions).
• Transfer from Classroom/ Digital course to DLP shall be allowed at the sole discretion of the AESL.
• For Loan Case,loan related to the RCC/AD course will have to be foreclosed. Based on the Loan O/S with the Refundable Amount, following scenarios will be relevant
  • If Loan Outstanding amount is greater Refund applicable, refund amount will be paid to the loan partner directly by AESL and, student/ parent needs to pay the difference to the loan partner before transfer to foreclose the loan
  • If Loan Outstanding amount is less than the Refund applicable, current loan O/S is to be paid to the loan partner by AESL before transfer and the loan is to be foreclosed, the difference amount will be paid to the student/ parent after the completion of transfer process

D. Transfer of Students from Aakash Digital Course to Regular Classroom Course

Note:

• Cost of services availed calculated basis pro-rata calculation: No. of days’ services availed from the Batch Joining Date/ Registration Date, whichever is later, to submission of course-change application, to be deducted and balance adjusted against Classroom (RCC) course fee, balance if any, shall be refundable, after the completion of transfer process.
• Classroom (RCC) balance amount will be calculated as per the fee structure of the transferee branch (*As mentioned in Prospectus)
• Transfer from Digital to Classroom (RCC) shall be allowed at the sole discretion of the AESL.
• For Loan Case, loan related to the Digital course will have to be foreclosed. Based on the Loan O/S with the Refundable Amount, following scenarios will be relevant
  • If Loan Outstanding amount is greater than the Refund applicable, refund amount will be paid to the loan partner directly by AESL and student/ parent needs to pay the difference to the loan partner before transfer to foreclose the loan
  • If Loan Outstanding amount is less than the Refund applicable,current loan O/S is to be paid to the loan partner by AESL before transfer and the loan to be foreclosed,difference amount will be paid to the student/ parent after the completion of transfer process.
• If refinancing is needed for the new course (Regular Classroom), the student/parent needs to apply for a fresh loan and follow the process outlined by the loan service provider.
• Any un-adjusted fees in Tuition, Classroom and Technology and Exam fees shall be refundable after the completion of the Classroom (RCC) course. Registration, Admission, and Digital Access fees are non-refundable in any scenario.

E. Transfer of Students from Distance Learning Program to Aakash Digital Course/ Regular Classroom Course

Note:

• Cost of services basis pro-rata calculation: No. of days’ services availed from the Registration Date to submission of course-change application, to be adjusted against RCC/Digital course fee, balance if any, shall be refundable, after the completion of transfer process.
• Classroom (RCC) or Digital balance amount will be calculated as per the fee structure of the transferee branch (*As mentioned in Prospectus)
• Transfer from DLP to Regular Classroom (RCC) or Aakash Digital course shall be allowed at the sole discretion of the AESL.